Return Policy

Thank you for shopping at NOVA MART We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

IF YOU WISH TO RETURN YOUR ITEM YOU MUST CONTACT US DIRECTLY VIA "CONTACT US" FORM

1. Returns:
   We accept returns within 10 days of the original purchase date.
   To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Refunds:
   Once we receive your return, our team will inspect the item and process your refund.
   Refunds will be issued to the original payment method within 5 business days.
3. Exchanges:
   If you received a defective or damaged item, we will gladly exchange it for a new one.
   Please contact our customer service team via CONTACT US page
4. Return Shipping:
   Customers are responsible for return shipping costs, except in cases of defective or damaged items.
   We recommend using a trackable shipping service to ensure your return is received.

Thank you for choosing NOVA MART. We appreciate your business and strive to make your shopping experience enjoyable.